In SAP introduced significant innovations to its portfolio of line-of-business cloud applications. To simplify their technology deployments, best-run companies are shifting from adhoc spending to making strategic investments on one platform that span on-premise, managed and public cloud environments. SAP yesterday announced target="_blank">its vision of a unified cloud strategy to help businesses leverage and extend existing investments to bring cloud and cloud-enabled solutions onto one common SAP HANA Cloud Platform.
To empower line-of-business users, SAP delivers the most comprehensive portfolio of line-of-business cloud applications with more than 29 million users for four focus areas: People, Customer, Money and Supplier. The portfolio includes solutions from SAP companies Ariba and SuccessFactors as well as theSAP Cloud for Customer (formerly SAP Customer OnDemand), SAP Cloud for Financials (formerly SAP Financials OnDemand) and SAP Business ByDesign solutions.
Cloud solutions from SAP provide us with the velocity we need to listen to and engage with our customers like never before, said Krissy Espindola, knowledge management and social customer support, T-Mobile. Weve tried other solutions on the market, and we chose SAP for its superior product, faster implementation and delightful user experience.
SAP HANA Cloud Platform enables a holistic strategy for integration. Using prepackaged integration flows, customers can leverage best-practice templates to extend their on-premise SAP software investments with line-of-business cloud applications and best-of-breed third-party applications. Customers can benefit from the reduction of implementation time and total cost of ownership, as well as peace of mind knowing that SAP monitors, supports and manages technology upgrades.
We live in an era where slow kills companies fast, said Lars Dalgaard, member of the Executive Board of SAP AG and CEO of SuccessFactors. We know that the move to the cloud must be a thoughtful evolution that allows customers to leverage their current investments. We are offering a strategy for our customers to help them execute business with the velocity they needby engaging their people, customers and suppliers to execute at scale. We now have the most complete set of offerings in the world to solve business objectives, in virtually every industry, and use case.
Design and ease-of-use are key to user adoption and todaySAP announced the latest innovations to its line-of-business cloud applications.
Innovation to People
SuccessFactors: Accelerating Workforce Performance and Business Execution
Companies not only need to improve HR efficiency, they also need to improve how they attract, engage and retain their workforce. Key innovations benefit customers by:
SuccessFactors Employee Central: Expanding global capabilities and addressing local business needs in 29 new countries, bringing the total number of dedicated country versions to 51. In addition, SuccessFactors Employee Central Payroll is extending support to Japan and Russia, bringing the total to 22 countries for the payroll solution.
SuccessFactors Onboarding: Laying the foundation for productive and engaged employees, the solution provides step-by-step guidance for the hiring manager, socialization capabilities and rich employee profile functionality.
SuccessFactors Learning: Offering a redesigned learning homepage featuring customizable tile-based user interface with content tiles, thumbnail images and course descriptions and a combined catalog search. This provides an enhanced user experience, support for faster time to learning completion, improved employee engagement and self-development.
Innovation to Customer
SAP Cloud for Customer: More Impactful Customer Engagement
SAP has more than doubled the customer base for SAP Cloud for Customerquarter-over-quarter for each of the past five quarters.SAP Cloud for Customer provides the underlying technology for cloud solutions designed for marketing, sales and service organizations:SAP Cloud for Sales,SAP Cloud for Serviceand target="_blank">SAP Social Media Analytics application by NetBase. Key innovations benefit customers by:
Redesigning the SAP Cloud for Customer user experience by co-innovating with SAP customers is more than just being sleek. The solution mirrors the way marketing, sales and service professionals work today. It arms users with the right messages and the right answers to help customer-facing teams guide customers through their entire journey from prospect to promoter.
Resolving customer issues faster by creating new quotes and sales orders from service tickets. Applying fast and flexible integration with the enterprise resource planning (ERP) application SAP ERP, SAP Cloud for Customer provides the underlying technology for sales, service and marketing cloud solutions at a low cost and in short timeframes.
Transforming relevant customer conversations into service tickets no matter where customer communication happens e-mail, phone, Web self-service portals, social media or chat with the SAP Cloud for Service and SAP Cloud for Social Engagement solutions. An updated call-to-resolution process, with tighter computer telephony integration can increase agent productivity by helping ensure that customer service agents are provided with complete account and contact information. SAP Cloud for Service, through native integration with SAP HANA Cloud Portal, support site option, now supports product registrations as well as business-to-consumer scenarios for end users
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