25% of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than 2% in 2017, according to...
Feb 19, 2018
6,919
0
The term “work-life balance” is losing its relevance. Work is becoming a fulfilling part of life rather than being just a means to pay the bills. So, it is only natural that people would want to...
Mar 07, 2016
7,447
0
Profitable growth, says management guru Ram Charan, is everyone’s business. Indian banks are at a crossroad. On one hand, India has the fourth largest number of billionaires in the world; on the...
Feb 23, 2016
8,173
0