94% of Indian consumers report making purchase decisions based on the quality of customer service they receive, according to the global Zendesk Customer Experience (CX) Trends Report 2022.A majority...
Jan 21, 2022
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Only 14% of organizations have achieved a 360-degree view of the customer, according to Gartner, Inc. However, 82% of respondents said they still aspire to attain this goal in a Gartner survey of 402...
Jan 20, 2022
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According to the survey results, 92% of business leaders agree that to survive and flourish, companies must enable digital channels and process automation in the workplace, according to K2-Harris...
Jul 01, 2020
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