94% of Indian consumers report making purchase decisions based on the quality of customer service they receive, according to the global Zendesk Customer Experience (CX) Trends Report 2022.A majority...
Jan 21, 2022
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Zendesk recently announced WhatsApp for Zendesk, a new WhatsApp Business API connector, which allows businesses to quickly and easily reach and respond to WhatsApp users. Zendesk offers the only...
Aug 13, 2019
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Zendesk recently released the Zendesk Benchmark Guide for Enterprise, which outlines best practices for two different types of large companies: Digital Natives that have been considered digital since...
Oct 04, 2018
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As companies increasingly look to provide a better experience for customers, offering support across multiple channels is becoming more popular than ever. But there’s a difference between providing...
Jun 07, 2018
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