25% of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than 2% in 2017, according to...
Feb 19, 2018
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The term “work-life balance” is losing its relevance. Work is becoming a fulfilling part of life rather than being just a means to pay the bills. So, it is only natural that people would want to...
Mar 07, 2016
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Profitable growth, says management guru Ram Charan, is everyone’s business. Indian banks are at a crossroad. On one hand, India has the fourth largest number of billionaires in the world; on the...
Feb 23, 2016
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